My Officejet 6700 stopped printing color it said I should contact HP

[Unamuno]

I have not been using the colors much, just the black.ink.It stopped printing colors and when I recently replaced the black ink cartridge as requested it just stopped.

i am guessing something wrong with the printhead.

Unamuno2

[Raj_05]

Hi @Unamuno,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your HP Officejet 6700 has stopped printing colors after replacing the black ink cartridge, it could be due to several reasons, including a clogged printhead or issues with the ink cartridges themselves. Here are some troubleshooting steps you can try.

Check Ink Levels

• Ensure that the color ink cartridges (cyan, magenta, yellow) are not empty. Even if they show some ink left, they might be too low to print.

Run a Printhead Cleaning

• From the Printer:
  • Go to the printer’s control panel.
  • Select Setup (the gear icon) > Tools > Clean Printhead.
• From HP Software:
  • Open the HP Printer Assistant on your computer.
  • Go to Printer Maintenance and select Clean Printhead.

Print a Test Page

• Print a test page to check if the colors are coming out:
  • From the printer’s control panel, select Setup > Reports > Print Quality Report.

Check Print Settings

• Make sure that the printer settings are set to print in color:
  • Go to Print in your application and ensure that Color is selected instead of Grayscale.

Inspect the Cartridges

• Remove the color cartridges and check for any protective tape that may not have been removed during installation.
• Reinsert the cartridges to ensure they are seated properly.

Reset the Printer

• Turn off the printer and unplug it from the power source. Wait for about 60 seconds before plugging it back in and turning it on.

Update Drivers

• Ensure that your printer drivers are up to date. You can download the latest drivers from the HP support website.

Replace the Printhead

• If the printhead is clogged or malfunctioning, you may need to replace it. You can purchase a new printhead from HP or an authorized dealer.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support