My Printer is not printing color correctly.

[C_Oub]

My Printer (6970 Series) is not printing color correctly. Went from navy blue (as intended), to magenta, to yellow, to nothing.

[Raj_05]

Hi @C_Oub,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like your HP Printer 6970 Series is having trouble with color output. Here are some steps you can try to troubleshoot and resolve the issue.

• Check Ink Levels: Ensure that all color ink cartridges have sufficient ink. Low ink levels can affect color printing.
• Clean Print Heads: Use your printer's software utility to clean the print heads. This process can help remove any dried ink or debris that may be blocking the nozzles.
• Align Print Heads: Sometimes, aligning the print heads can improve color accuracy. Your printer should have an option in the settings menu or software utility for this.
• Check Print Settings: Verify that your print settings are configured correctly. Ensure that color printing is enabled and that the correct color profile or settings are selected.
• Update Printer Firmware: Check if there are any firmware updates available for your printer. Sometimes, updating the firmware can resolve printing issues.
• Check for Driver Updates: Ensure that your printer drivers are up to date. Outdated drivers can sometimes cause printing problems.
• Use Genuine Cartridges: Ensure you are using genuine HP ink cartridges. Compatible or refilled cartridges might not always work correctly, leading to color issues.
• Inspect Cartridges: Remove and inspect the color ink cartridges. Make sure they are properly seated and that there are no visible issues with the cartridges themselves.
• Print a Diagnostic Page: Most HP printers can print a diagnostic page that includes information about ink levels and print quality. Use this page to identify any specific issues.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support