My Printer keeps saying to connect to HP Instant Ink but I already cancelled. Help?

[vickyinepa]

I have a printer that's about 2-3 years old and I was initially subscribed to Instant Ink and I loved it but I ended up cancelling because I kept getting errors about the "cartridges not being compatible" and what not. HP didn't want to send me new cartridges and told me to keep troubleshooting so I cancelled Instant Ink and bought cartridges at the store and Voila! my printer worked again.....but wait....now my printer says Error in Printing Job (on my computer) and the printer itself displays a messages to reconnect to Instant Ink. I just Press "Ok" and the print job will actually be successful but it's a pain to be having to click the printer each time.  I already restored the printer to factory settings, updated the drivers, the whole nine yards. I don't know what else to do. How can I fix this?

BTW, I think my printer didn't like the Instant Ink cartridges because they are for two different types of cartridge numbers, 63/302 instead of just 63. I don't know, just a theory.

[Jay_G24]

Hi @vickyinepa,

I'd like to help!

I understand you are facing connect to instant ink error.

Could you share an image of the cartridge you are using?

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

Let me know. 

And, Welcome to the HP Support Community

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping!

Have a great day!