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‎07-28-2024 03:11 PM

HP Recommended
Product: HP Smart Tank Plus 551 Wireless All-in-One
Operating System: macOS 12.0 Monterey

Hi,

My Smart Tank Plus 551 stopped printing all colors. When I print something, the colors are faded, and it does not print yellow at all. I've tried the following things: Clean the printheads (all 3 times), align the printhead (several times), print a print quality report (it does not print yellow on the page), filled the ink up. I cannot find where to contact a live person-the website is taking me in circles. Please help! I've tried to find where to order a new printhead, but the website says I can't order it. 

 

What do I do?

Category:
2 people had the same question
3 REPLIES 3

‎07-29-2024 01:30 PM

HP Recommended

Hi @ems101416,

 

Welcome to HP Support Community.

 

Thank you for posting your query, I will be glad to help you.

 

It sounds like you've tried several troubleshooting steps for your HP Smart Tank Plus 551 printer, but the issue with the yellow ink persists. Here are some additional steps and information to help you resolve this issue.

 

Additional Troubleshooting Steps

Check Ink Levels and Cartridges:

  • Ensure that the yellow ink tank is full and the ink has settled properly.
  • Double-check that the ink tubes are free of air bubbles.

Deep Clean the Printhead:

  • Perform a deep clean of the printhead if your printer offers this option. This can sometimes clear up more stubborn clogs.

Printhead Manual Cleaning:

  • Manually clean the printhead using a lint-free cloth and distilled water. Gently wipe the printhead nozzles to remove any dried ink.

Update Printer Firmware:

  • Ensure your printer's firmware is up to date. Sometimes, firmware updates can resolve printing issues.

Printhead Maintenance:

  • Access the printer maintenance settings and perform any available maintenance tasks, such as printhead cleaning or calibration.

 

I hope this helps.

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Alden4

HP Support 

Raj_05
HP Support Community Moderator
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‎07-31-2024 03:25 AM

HP Recommended

Thanks. Nothing worked, had to buy a new printer. Not buying hp again. 

1 person found this reply helpful
Was this reply helpful? Yes No

‎07-31-2024 06:27 AM

HP Recommended

Hi @ems101416,

 

Thank you for your response, 

 

Is there anything else that I can help you with today?

 

Take care and have a good day. 

 

Alden4

HP Support 

Raj_05
HP Support Community Moderator
Was this reply helpful? Yes No
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