My Smart Tank Plus 550/555 printer does not print cyan.

[Matteo_Marziali]

My printer does not print cyan and does not give any error message, ink is present, I have done head cleaning up to level 3, but it still does not print cyan.
I have also manually cleaned the print head, but with no results.
Do I need to replace the colour printhead? Where can I find it? The code on the factory one is M0H50A, but I can't find the original HP spare part.

[A_Gayathri]

Hi @Matteo_Marziali, 

Welcome to the HP Support Community

I understand you are facing an issue with your Smart Tank Plus 550/555 printer does not print cyan, getting the error M0H50A, replace the colour printhead. Not to worry I will help you to get a resolution to resolve the issue.

I'm sending a private message to assist you with the next action.

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted.

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Gaya1238

HP Support