My brand new HP SmartTank printer is printing with stripes across my color pages.

[Janepolish]

My brand new Smartank printer is printing color pages with stripes.  I’ve tried all suggestions. Could it be settings on my MacBook Pro , OS  Sonoma 14.6.1?

[Sneha_01]

Hi @Janepolish,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your brand new HP SmartTank printer is printing color pages with stripes, it could be due to several factors, including print settings, ink issues, or hardware. Here are some steps to help troubleshoot the problem on your MacBook Pro running macOS Sonoma:

1. Run the Print Quality Diagnostic:

• Use the HP Smart app to run a print quality diagnostic or print a test page. This can help identify any specific issues with the ink.

2. Check Ink Levels:

• Make sure the ink tanks are filled properly and that you’re using genuine HP ink. Sometimes, low ink levels can cause print quality issues.

3. Clean the Print Heads:

• In the HP Smart app, go to Printer Maintenance and select Clean Printheads. This can help clear any clogs that may be causing the stripes.

4. Print Settings:

• Ensure that your print settings are correct. When printing, check the following:
  • Select the appropriate paper type (e.g., plain paper, photo paper) in the print dialog.
  • Set the print quality to Best or High Quality.

5. Update Drivers and Software:

• Ensure that you have the latest HP printer drivers installed. You can check for updates through the HP Smart app or download them from the HP website.

6. Check for Firmware Updates:

• Ensure your printer has the latest firmware. You can do this through the HP Smart app or the printer's control panel.

7. Restart the Printer and MacBook:

• Sometimes, a simple restart can resolve communication issues. Turn off both your printer and MacBook, then turn them back on.

8. Test with Different Software:

• Try printing from a different application (e.g., Preview, Pages) to see if the issue is related to a specific program.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support