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‎02-05-2025 09:09 AM - edited ‎02-05-2025 09:10 AM

HP Recommended
Product: HP ENVY Inspire 7255e All-in-One Printer

I just bought this printer and set it up just fine and the cartridges (2 only) printed out during the alignment in both black and color printing as did a test photo I printed, but when I go to print a WORD document, it prints ONLY in black and white.  Plus there is no option to choose 'print in color' in the default settings, the only options given are for black & white.  I can find no help from HP as all the help services are 'temporarily unavailable.'   Any help would be appreciated.  My operating system isn't even included in the HP options as it's the latest MacOS Sequoia 15.0.1.

 

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1 REPLY 1

‎02-05-2025 09:37 AM - edited ‎02-05-2025 09:38 AM

HP Recommended

Possibly a firmware update may help

https://support.hp.com/us-en/drivers/hp-envy-inspire-7200e-series/model/2100402069

See if you have 002.2439A dated Nov 11, 2024

ENI7200_2439A.dmg

 

You may need to remove the driver and then re-install.

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