My cartridges aren’t working

[CAMPAGNA3-]

When my printer first ran out of ink, I didn’t know about instant ink. So i went to target and got ink that I thought would work for the printer. the ink didn’t work. Someone told me it had to be from insta ink itself so i ordered some off of there and now it’s still not working. 

[Kumar0307]

@CAMPAGNA3-, Welcome to the HP Support Community!

I understand you are not able to print. Is the printer enrolled in Instant Ink?

What is the error you get and which ink cartridge is affected?

For now, kindly perform the steps mentioned in this document - HP Printer Does not Print and Error Indicates Faulty Ink Cartridge

As the issue is related to Instant ink cartridges, I need more information to help you out.

Since the instant ink account details are confidential, please send me the required information via private message.

I am sending you a private message with the information required.

• In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

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