My hp 3050a is not accepting the hp 61 tri color ink cartridge

[EPChrissy]

I have an hp 3050a printer. I bought original hp ink today - hp 61 tri-color. The side of the packaging for the ink states that it is compatible with 3050a. But after installing it, the printer has the following message: Incompatible Tri-Color Cartridge. It won't print with this ink. How do I either get it to work or get a new cartidge from HP, since I've paid for one...

[Kuroi_Kenshi]

Hi @EPChrissy,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Check Cartridge Authenticity:

• Ensure that the HP 61 tri-color cartridge is genuine. You can check its authenticity by visiting HP Print Cartridge Anti-Counterfeit Information.

Verify Correct Installation:

• Open the cartridge access door and remove the tri-color cartridge.
• Reinsert the cartridge making sure it is properly seated in the slot. The connectors should align properly and the cartridge should snap into place.

Power Reset:

• Turn off the printer and disconnect the power cord.
• Wait for about 60 seconds.
• Reconnect the power cord and turn on the printer.
• Reinstall the tri-color cartridge.

Clean Cartridge Contacts:

• Remove the tri-color cartridge again.
• Gently clean the electrical contacts on the cartridge and inside the cartridge slot with a dry, lint-free cloth.
• Reinsert the cartridge and check if the error persists.

Firmware Update:

Kindly refer to this link to update your printer firmware.

I hope this helps.

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Best regards,