My hp envy 6052e will not print magenta

[Kellzbellz]

I just replaced my tricolor ink cartridge and now magenta will not print. It does not show up on print quality diagnostics. I’ve cleaned printer heads and followed all the troubleshooting suggestions and still not having any luck 

[A_Gayathri]

Hi @ Kellzbellz,

Welcome to the HP Support Community

I understand you are facing an issue with your HP Envy 6052e printing blank pages. Not to worry I will help you to get a resolution to resolve the issue.

Let's perform a power drain: 

• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till warm-up period finishes and the printer is idle

Update the printer firmware 

• Click here to download and install the latest printer firmware from your product
• Click here to know different methods of updating printer firmware.

please follow the steps mentioned in this document HP DeskJet, ENVY 6000, 6400 printers - No black ink, wrong colors, other print quality issues

Hope this helps! Keep me posted. 

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