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‎11-07-2020 04:52 PM

HP Recommended
Product: HP Office jet 6960 series

I have an hp printer that uses 902 ink. Ive changed ink many times. Now it comes up cayan is incompatible. Its hp and 902 like always ive bought 2 neither work. Other colors are fine.  How do i fix it. Still prints but continues to say low on ink. Wont print with new cartirdge in

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1 person had the same question
1 REPLY 1

‎11-10-2020 11:06 AM - edited ‎11-10-2020 11:31 AM

HP Recommended

@Jeannie200, Welcome to the HP Support Community!

 

Apologies for the inconvenience. Yes, there is an issue with the new lot of HP 902 Cyan and Yellow ink cartridges. If the Cartridge was manufactured in Malaysia and Warranty End Date is between April 1st, 2022 and September 18th, 2022, please do not use this ink cartridge.

 

Reach out to the HP Technical Support team in your region regarding the replacement options for the ink cartridge. 

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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