My ink cartridges are full but it is printing so faded you cannot read the doc

[susanncgirl1]

I am trying to print a document and it printed very faded so much so that I could not read the document.  My ink cartridges are half full.  I ran the trouble shooter and it said my printer is working properly. I aligned the cartridges, cleaned the cartridges and did the next level of clean.  Printed a test page, it too was faded.  The cartridges are not old.  I printed something last week and it was fine.  What should I do?  My warranty is expired so I cannot get anyone at HP to actually help me...which is crappy customer service (in my opinion).  Why are they unwilling to help?  If anyone can tell me what I need to do I would really appreciate it.  Also there are no blinking lights and no error messages.

[Riddle_Decipher]

@susanncgirl1 It's not that we are unwilling to help, it's just that there are certain limitations to support you considering the device is out of warranty, that said, we can still help you on the HP community regardless of your warranty service, unless of course if turns out to be a hardware malfunction, that said, I suggest you check if the copier works fine without the use of a computer.

If it doesn't work, this could be a hardware malfunction: Click here to troubleshoot.

If it does, this could be an issue with the drivers and may require a re-installation to fix this issue, try the below steps.

• Press "Windows key" + "r" to get the "Run" window.
• Type "services.msc" to get Services - Go to "Print spooler" - Right-click and "Stop" the service.
• Now again open "Run" - Type "spool" and ok - Go to PRINTERS folder - delete everything in that folder.
• Go to services again - Start the print spooler.
• Now check for issue resolution.
• If the issue persists, unplug the USB cable from the printer if present. 
• Go to Control panel - Programs and feature - Select all the HP printer entries and uninstall them.
• Now go to Control panel - Devices and printer - Select all the printer entries and remove the device.
• Press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" (There is a space between .exe & /) and press enter.
• Under print server properties, go to drivers - remove any entry there as well.
• Again, go to the Run window, type - "c:/programdata" - Go to the Hewlett Packard folder, remove any printer related folders & files.
• Restart your computer.

Then, use this link to access the HP website, find the drivers compatible with your windows and install it: Click here (download the full feature software)

P.S: Welcome to HP Community 😉

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