My inkjet 310 printer refuses to use ink

[Kiraakuqinn]

My inkjet 310 printer ran out of blue ink but continued to print after refilling ink my printer refuses to use any blue ink in printing or copying

[Nal_NR]

Hi @Kiraakuqinn,

Welcome to the HP Support Community. 

I'd be happy to help you! 

I understand that you are facing issues with the print quality. 

Perform the following tasks in the order given. Use the printer after each task to see if the issue is resolved.

Check ink levels and fill the tanks

Low ink levels can impact print quality. Refill any tanks that are low on ink.

On the ink tank windows, find the maximum and minimum fill lines.

NOTE:

Purchase replacement cartridges and other supplies from the HP Store or local retailers.

Ink tank fill lines

1: Maximum fill line

2: Minimum fill line

Fill any tanks that are at or near the minimum fill line.

NOTE:

Print quality can be affected if an ink tank falls below the minimum fill line. Overfilling the ink tanks can cause ink leakage.

Order new ink bottles from the HP Store or your local office supply store that carries HP products.

Click here for the remaining steps. 

Try updating the drivers. Click here

Hope this helps! Keep me posted for further assistance.

 Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[Kiraakuqinn]

Hello after doing everything said it still wont use blue ink specifically 

[Nal_NR]

Hi @Kiraakuqinn,

We apologize for the inconvenience, but it seems that the issue persists even after attempting the troubleshooting steps mentioned above.

 

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!