My magenta cartridge is leaking. Does-it mean the printer is finish.

[C1954M]

Hi.

I use HP ink, and after a few month of use, my magenta ink cartridge started to leak. Do you think that damaged the printer or just changing the cartridge will fix the problem? Any cleaning to do before putting the new cartridge?

Also how come I can't print in black and white when I have a problem with one of the color cartridge?

Tks.

[Betty0610]

@C1954M

Welcome to the HP Support Community.

This document should help you: https://support.hp.com/in-en/document/c06432228

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[C1954M]

I checked wiith Costco and Staples and they don't replace or refund a leaking cartridge.

[C1954M]

What is the next step. I can't get in touch with someone at HP with a telephone number.

[Betty0610]

This situation will need some additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

Please do check your inbox on the forums page for the private message.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!