My papers are yellow when printing

[Joakim12345]

Hi,

- I moved my laserprinter by lifting

- after reinstalling, all papers are yellow

- Looking into my printer, there is color form my cartridge all over the printer.

Question: Can i clean all up, and start using printer again, and in that case, how do I clean it?

- Do I start taking out all cartridges, and then start with compressed air?

[Sneha_01 · Accepted solution]

Hi @Joakim12345,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your papers are printing yellow after moving your laser printer, it sounds like there might be toner spillage or a toner-related issue inside the printer. Here’s a step-by-step guide to cleaning up and troubleshooting your printer:

**1. Turn Off and Unplug the Printer

1. Power Down:
   • Turn off the printer and unplug it from the power source to ensure safety while cleaning.

**2. Remove and Inspect the Toner Cartridges

• Open the printer’s front or top cover to access the toner cartridges.
• Carefully remove all toner cartridges from the printer. Place them on a clean surface away from the printer.
• Check each cartridge for any toner leakage or damage. If a cartridge is leaking, you may need to replace it.

**3. Clean Inside the Printer

• Get Compressed Air: Use a can of compressed air to blow out any loose toner dust from inside the printer. Be gentle to avoid damaging sensitive components.
• Clean Areas: Focus on areas around the toner cartridges and any visible toner buildup.
• Use a Soft Cloth: Dampen a soft, lint-free cloth with a small amount of water (not too wet) to wipe down any toner spills or residue inside the printer.
• Avoid Abrasive Materials: Do not use abrasive materials or cleaning solvents, as these can damage the printer.
• Check for Spills: Gently wipe the outside of the toner cartridges with a dry, lint-free cloth to remove any excess toner.
• Do Not Open: Avoid opening the toner cartridges or touching the toner drum inside, as this can lead to contamination or damage.

**4. Reinstall and Test the Printer

• Carefully reinstall the toner cartridges into the printer, ensuring they are securely seated.
• Close the printer cover and plug the printer back in.
• Print a test page to see if the issue persists. If the pages are still yellow, you may need to further clean or replace components.

**5. Check for Additional Issues

• Verify your printer settings to ensure you are not printing with a yellow tint due to incorrect settings.
• Run any built-in printer maintenance routines available through the printer’s control panel or software to clean the printer heads or other components.
• If you continue to experience issues, check for any ongoing toner leaks or spills and address them accordingly.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support

[Joakim12345]

Very helpful information, exactly what i needed 😍

I have not yet tested it, but if this is not working I would be surprised.

Thanks!

[Sneha_01]

Hi @Joakim12345,

Thank you for your response, 

Please feel free to reply to us and we will be more than happy to help you.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Take care and have a great day ahead!

Rachel571 

HP Support