My printer FP not print magenta

[Lisa_63]

I have put in new ink colors to my HP Photosmart 5524 printer. The level of ink is high in all colors. 
When printing a test for printer status, There is no color at tv magenta. And when printing pictures with pink color at some plates, there get no pink printed. And all picture get very green/Blue in color. 
what is wrong?

[A_Gayathri]

Hi @Lisa_63,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand your HP Photosmart 5524 printer is having issues with the magenta ink not being printed correctly. This can result from a few possible issues, such as clogged printheads, incorrect ink installation, or software issues.

Here are some steps you can take to diagnose and potentially resolve the problem:

1. Check the Ink Cartridges

• Ensure the magenta ink cartridge is properly installed.
• Verify that you are using genuine HP ink cartridges.

2. Run the Printhead Cleaning Tool

• On the printer's control panel, go to Setup > Tools > Clean Printhead. This tool will attempt to clean the printheads and may resolve any clogs.

3. Check for Clogs

• Manually clean the printhead if the automated tool doesn't work. This involves removing the printhead and gently cleaning it with distilled water and a lint-free cloth.

4. Perform a Printer Reset

• Turn off the printer and unplug it from the power source.
• Wait for a few minutes, then plug it back in and turn it on.

5. Update or Reinstall Printer Software

• Ensure your printer software is up to date.
• On your iOS device, remove the printer from the list of printers and reinstall it.

6. Print a Test Page

• Print a test page to check if the magenta ink is being used correctly. Go to Setup > Tools > Print Quality Report.

Detailed Steps:

Ensure Proper Installation of Ink Cartridges:

• Open the ink cartridge access door.
• Ensure the magenta ink cartridge is seated correctly.
• Make sure the protective tape has been removed from the cartridge.

Run Printhead Cleaning Tool:

• On the printer’s display, navigate to Setup > Tools > Clean Printhead.
• Follow the on-screen instructions to complete the cleaning process.

Manual Cleaning:

• Remove the ink cartridges.
• Remove the printhead and gently clean the contacts with a lint-free cloth and distilled water.
• Reinsert the printhead and cartridges, and run the cleaning tool again.

Reset the Printer:

• Turn off the printer and unplug it.
• Wait for 60 seconds, then plug it back in and turn it on.

Update or Reinstall Printer Software on iOS:

• Open the Settings app on your iOS device.
• Go to Printers & Scanners or Print & Scan.
• Select your HP Photosmart 5524 and remove it.
• Go to the HP website and download the latest drivers for your printer.
• Reinstall the printer on your iOS device.

Print a Test Page:

• On the printer’s display, go to Setup > Tools > Print Quality Report.
• Check if the magenta color is printed correctly.

Refer to this document: HP Photosmart 5524 e-All-in-One Printer User manual

I hope this helps. 

Take care and have a good day.

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