My printer (HP OfficeJet Pro 8740) gave me a "Older Generation Cartridge) error when I replaced the

[BobI1]

My black cartridge ran out.  I replaced with a 952XL cartridge, as before.  This time I got a "Older Generation Cartridge" error message.  What is wrong and how do I correct the problem?

[sandytechy20]

@BobI1

Welcome to the HP Support Community! I’m here to help.

I understand you are not able to use the new replacement ink cartridges due to this error. Apologies for the inconvenience caused. To assist you better,

• What is the exact error message and where do you see this error?
• Are you sure this is an HP genuine ink cartridge?
• Validate this by clicking here - HP Anti-Counterfeit and Fraud (ACF) Program

If this is a genuine HP ink cartridge, I would need some information related to the ink cartridges and the printer which cannot be shared on a public post for security reasons.

I have sent you a private message, reply to the message with the required details.

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link.

Keep me posted for further assistance.

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Cheers.

[Sherpani]

Same issue ("Older Generation Cartridge"), same HP 952XL ink (yes it is genuine), same HP Officejet Pro 8740 printer, and macOS Big Sur Version 11.6. Need a solution. I am not wasting ink when I used the other one in the 2-pack previously without an issues. This is a rip-off if you have made our GENUINE ink incompatible.