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‎05-17-2021 03:44 PM

HP Recommended
Product: HP Pro 6970
Operating System: Microsoft Windows 10 (64-bit)

Hello,

 

My printer HP Pro 6970 does not print blue. I have changed the ink cartridge, cleaned the printer heads, printed testing pages... Nothing has changed : No blue ink on the paper.

Can you help me please ?

Thank you.

Category:
1 REPLY 1

‎05-20-2021 07:55 AM

HP Recommended

@maeva38

 

Welcome to the HP support community.

 

I understand that you are getting issues with the cyan ink cartridge.

If you have tried all the steps mentioned in this HP document:- Click here

And if the issue still persists, this could be a hardware issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

  1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
  2. Select the country.
  3. Enter the serial of your device.
  4. Select the country from the drop-down.
  5. Click on "Show Options".
  6. Fill the web-form. A case number and phone number will now populate for you.

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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