My printer display says, "The indicated cartridges are not intended for use in this printer"

[Bee1238]

I received the following error: Indicated cartridges are not intended for use in this printer.  I had no prior issue. Matter of fact I just printed something this week but today I am dealing with this error.  I purchased replacement cartridges.  I also replaced the black cartridge with a brand new cartridge just to see if that would help - nothing. I removed and re-added the cartridges but the issue consists. Help!!!!

[Kuroi_Kenshi]

Hi @Bee1238,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Check Cartridge Compatibility: Ensure that you are using the correct cartridges for your HP OfficeJet 3830. The compatible cartridge numbers are HP 63 and HP 63XL for both black and tri-color.

Inspect and Clean Cartridges:

• Open the printer’s cartridge access door.
• Remove the cartridges and check for any protective tape on the nozzles.
• Wipe the copper-colored contacts with a lint-free cloth and distilled water to remove any dirt or residue.

Reset the Printer:

• Turn off the printer and unplug it from the power source.
• Wait for about 60 seconds.
• Plug the printer back in and turn it on.

Reinstall the Cartridges:

• Reinsert the cartridges firmly into the correct slots.
• Close the cartridge access door and check if the error persists.

Check Firmware Updates: Ensure that your printer firmware is up to date. You can download the latest firmware from the HP support website.

Try Another Cartridge: If you have another cartridge available (new or previously working), try installing it to see if the error clears.

Perform a Hard Reset:

• Unplug the printer while it is still on.
• Wait for a minute, then plug it back in.

I hope this helps.

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Best regards,