My printer displays ‘The cartridges are not communicating with the printer’.

[Fleurie1]

Error message : "The cartridges are not communicating with the printer"

the cartrides have been changed forthe second time and the message remains

the printer is an HP Officejet Pro 7740 all in one buy in febuary  2022

[Irfan_06]

Hi @Fleurie1,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to help you.

I see that you are facing an issue with your printer that has an ink cartridge error.

A) Please follow the steps below to perform a power drain.

1) Take out the cartridges

2) Unplug the power cord from the printer & wall.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.

5) Insert the cartridges back into the printer.

Remove the cartridges > Unplug the power cord > Wait for 30 seconds > Plug the power cord back in > Insert the cartridges

B) Kindly refer to the steps on this link to update the printer firmware and let me know if that resolves the issue.

C) Refer to the steps on this link to further troubleshoot.

D) If the issue still persists, refer to the steps on this link to restore factory defaults and let me know if that resolves the issue.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a good day

Irwin6

HP Support

[Fleurie1]

"Bonjour Irwin6

Merci de vous être occupé de ce dossier. J’ai suivi tous les conseils donnés et je suis même allé jusqu’à restaurer les paramètres d’usine. Rien ne fonctionne. Le problème persiste. Le support HP de mon pays a dit que c’était le chariot. L’imprimante n’a que deux ans et elle fonctionnait bien jusqu’à présent. Que peut-on faire à part acheter une autre imprimante comme l’a suggéré le support HP ?

Bonne journée!

[Irfan_06]

Hi @Fleurie1,

I am sorry to hear that the above steps did not help much but i do appreciate your efforts in performing the troubleshooting steps.

The support on the HP community is currently available within certain constraints. We are striving to enhance our assistance and broaden its scope. We appreciate your understanding and patience.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a great day ahead!

Irwin6

HP Support