My printer does not read toner

[SedloCZ]

I have exchenged toner in my printer and it still says that its empty/ does not read the new toner

[VikramTheGreat]

Hi @SedloCZ,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I understand how frustrating this is, especially after replacing the toner and still seeing “empty” or “not recognized.” This usually points to either a chip recognition issue or a connection problem inside the printer. Let’s go through the troubleshooting steps:

Recommended Steps for “Toner Not Detected”

1. Power Reset

• Turn the printer OFF.
• Unplug the power cord for 60 seconds.
• Plug it back in and turn the printer ON.

2. Remove and Reseat Toner

• Open the toner access door.
• Remove the toner cartridge and check: 
  • Is the protective sealing tape fully removed?
  • Are the gold contacts and chip clean?
• Reinsert the toner firmly until it clicks.

3. Clean Electrical Contacts

• Use a lint-free cloth slightly dampened with distilled water.
• Wipe the contacts on the toner and inside the printer.
• Let dry for 10 minutes before reinserting.

4. Update Printer Firmware

• Outdated firmware can cause recognition issues. 👉 Official HP® Support

5. Check Cartridge Authenticity

• HP printers often reject non-HP or refilled cartridges.
• Verify if the cartridge is genuine HP: 👉 HP anti-counterfeit | HP® Official Site

6. Run HP App

• This tool can detect and fix cartridge errors automatically: 👉 HP App – For HP Printers, Laptops, and Tech Accessories | HP® Official Site

I hope this helps.

Take care and have an amazing day!
 

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Regards,

VikramTheGreat