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‎01-14-2021 01:44 PM

HP Recommended
Product: Ojp 7740

After suffering several days in extreme cold my printer no longer recognizes ink cartridges. I’ve replaced the carts and did a factory reset, firmware is up to date. Anyone have a similar experience or ideas to try? Thanks in advance for any help you can provide. 

Category:
1 REPLY 1

‎01-18-2021 03:56 AM

HP Recommended

@Soniaprints, Welcome to the HP Support Community!

 

According to the printer specifications, the Recommended operating temperature range is 5 to 32ºC or 59 to 90ºF. The Storage temperature range is -25 to 60°C or -40 to 140ºF.

 

Perform the steps mentioned in this document - HP Printer Does not Print and Error Indicates Faulty Ink Cartridge and also, clean the printer as shown in step 4 of this document.

 

If the issue persists, I'm afraid this could be a hardware failure. Please reach out to the HP Technical Support team in your region regarding the service options for your printer. 

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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