My printer has ink cartridge problem

[Steven1633]

I have a hp office jet 4650 my problem is 

I have removed and reinstalled my ink cartridge several times and I keep getting the same message and yes I have tried different cartridges (black)

[Alden4]

Hi @Steven1633,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like your HP OfficeJet 4650 is having trouble recognizing the ink cartridges, despite reinstalling and replacing them. Here are a few troubleshooting steps you can try.

Clean the Cartridge Contacts

• Turn off your printer and unplug it from the power source.
• Remove the ink cartridges again.
• Check the contacts on the cartridges and inside the printer where the cartridges sit. Gently wipe both the cartridge contacts and the printer contacts with a lint-free cloth dampened with water.
• Let everything dry before reinstalling the cartridges.

Reset the Printer

• With the printer powered on, unplug the printer from the power source for 60 seconds.
• Plug the printer back in, turn it on, and check if the error persists.

Check for Firmware Updates

• Sometimes firmware issues can cause recognition problems. If possible, check for firmware updates on the HP support website or via the HP Smart app.

Check the Ink Cartridges

• Ensure the new cartridges are genuine HP cartridges and compatible with the printer. Counterfeit or incompatible cartridges may not be recognized.
• Check the protective tape on the cartridge. Even after installing a new cartridge, sometimes a small piece of protective tape can be left on the cartridge's contact area, preventing proper contact.

Perform a Hard Reset

• Unplug the printer from the power source.
• Press and hold the power button for 15-20 seconds to discharge any remaining power.
• Plug the printer back in and power it on.

Check for Blockages or Obstructions

• Ensure there is no obstruction in the cartridge area, such as dust or dried ink, that might be preventing proper contact.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support