My printer is no longer printing in color

[NancyCPA]

My HP office jet 4650 is no longer printing in color.  It has a new color cartridge installed.  There is no option to change from black/white to color in settings. Please help ASAP

[Nal_NR]

Hi @NancyCPA,

Welcome to the HP Support Community. 

I'd be happy to help you! 

If your HP OfficeJet 4650 is not printing in color despite having a new color cartridge installed and the option to change from black and white to color is missing, follow these troubleshooting steps to resolve the issue:

Step 1: Verify Cartridge Installation

Power Off and On:

• Turn off the printer and unplug it from the power source. Wait for about a minute before plugging it back in and turning it on.

Check Cartridge Installation:

• Open the printer cover and ensure that the color cartridge is installed correctly and securely.
• Remove the color cartridge and then reinstall it to ensure it is seated properly.

Step 2: Run Printer Diagnostics

Print a Test Page:

• On the printer control panel, navigate to the Setup menu.
• Select Printer Maintenance and then Print Quality Report.
• Check if the test page prints in color.

Clean Print Heads:

• On the printer control panel, go to Setup > Printer Maintenance > Clean Printheads.
• Follow the prompts to clean the print heads. This can help if the nozzles are clogged.

Step 3: Check Printer Settings

Printer Preferences on Computer:

• Open Devices and Printers (or Printers & Scanners in Settings) on your computer.
• Right-click on the HP OfficeJet 4650 and select Printing Preferences.
• Look for an option to print in color or black and white. Ensure it is set to Color.

Application-Specific Settings:

• When printing from an application (e.g., Microsoft Word, Adobe Reader), open the Print dialog.
• Click on Printer Properties or Preferences.
• Ensure the color printing option is selected.

Step 4: Update or Reinstall Printer Drivers

Update Drivers:

• Visit the HP Support website and download the latest drivers for the HP OfficeJet 4650.
• Install the updated drivers on your computer.

Reinstall Drivers:

• If updating doesn’t help, uninstall the current printer drivers from your computer.
• Restart your computer.
• Reinstall the latest drivers from the HP Support website.

You may also refer to this document for further assistance. 

Kindly check the next set of steps in the next post. 

Hope this helps! Keep me posted for further assistance.

 Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[Nal_NR]

Hi @NancyCPA,

Below are the next set of steps.

Step 5: Use HP Print and Scan Doctor

1. Download and Run HP Print and Scan Doctor:
   • Download the HP Print and Scan Doctor tool from the HP Support website.
   • Run the tool to diagnose and fix any printing issues. Follow the prompts to resolve any detected problems.

Step 6: Check Ink Levels and Cartridge Authenticity

Check Ink Levels:

• On the printer control panel, go to Setup > Ink Levels to ensure there is sufficient color ink.

Verify Cartridge Authenticity:

• Make sure you are using genuine HP cartridges. Non-HP cartridges or refilled cartridges can sometimes cause issues.

Step 7: Perform a Hard Reset

1. Perform a Hard Reset:
   • With the printer turned on, disconnect the power cord from the printer and the wall outlet.
   • Wait for 60 seconds.
   • Reconnect the power cord to the printer and the wall outlet. Turn on the printer.

Step 8: Contact HP Support

1. If the Issue Persists:
   • If none of the above steps resolve the issue, there may be a hardware problem with the printer.
   • Contact HP Phone Support for further assistance or to arrange a repair or replacement if the printer is still under warranty.

Hope this helps! Keep me posted for further assistance.

 Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.