My printer is not printing in colour

[IsadoraDios]

Hi, I recently got given a 2 hand HP DeskJet 2630 to which I added new original HP cartridges for B&W and colour. When I print the support information it prints in color, but if I use my phone or laptop to try to print something, it only gives me the option of gray scale. i’d like to know if anyone can help with this problem

[Hawks_Eye]

Hi @IsadoraDios 

Welcome to the HP Support Community! We're here to help you get back up and running.

Thanks for explaining the situation so clearly—this is a common issue with second-hand printers or fresh driver installs. Since your HP DeskJet 2630 prints in color during internal tests but only offers grayscale from your devices, the problem is almost certainly software-related, not hardware.

Let’s walk through a few targeted steps to restore full color printing:

Step-by-Step Fix for Missing Color Option

 

1. Check Print Settings on Your Laptop

Sometimes the default print mode is set to grayscale.

• Open the document you want to print
• Go to File > Print > Printer Properties (or Preferences)
• Look for a setting like:
  • Color Options → Select Color (not grayscale or black ink only)
  • Print in Grayscale → Uncheck this box
• Save and print again

 

2. Reinstall the Full Feature Driver

If you're using a generic or basic driver, color options may be missing.

• Visit the HP DeskJet 2630 Driver Page
• Download the Full Feature Software and Drivers
• Uninstall any existing HP printer software first
• Install the new package and restart your laptop

This ensures full access to color profiles and print settings.

 

3. Check Mobile App Settings

If printing from your phone:

• Open the HP Smart app
• Select your printer > Print Documents
• Tap the Settings icon before printing
• Make sure Color is selected—not grayscale or black ink only

 

4. Try Printing from a Different App

Some apps (especially PDF viewers or browsers) default to grayscale.

• Try printing from Word, Photos, or HP Smart
• If color works there, the issue is app-specific

If you’ve done all this and still can’t print in color, let me know your operating system (Windows, macOS, Android, iOS) and I’ll guide you through app-specific fixes. 

You’re doing everything right—and we’ll get your DeskJet printing in full color again.

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Take care, and have an amazing day!

Regards, 

Hawks_Eye