My printer is not talking to my computer

[Joshua92]

I have gone thru restart procedures with both cpu and printer and the printer and network a working properly.

The cpu is not able to do a test print and is showing that toner levels are low and the printer is showing levels are high. 

I need help resolving this issue to start printing asap

[Raj_05]

Hi @Joshua92,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

If your HP Color LaserJet Pro MFP M283cdw printer is not communicating with your computer, there could be a few reasons for this issue. Here are some troubleshooting steps you can try to resolve the problem.

Check Physical Connections:

• Ensure that the printer is properly connected to your computer via a USB cable, Ethernet cable, or Wi-Fi connection, depending on your setup.
• If using a wired connection, make sure the cables are securely connected at both ends.

Restart Devices:

• Sometimes, a simple restart of both your computer and the printer can resolve communication issues.

Printer Power and Connectivity:

• Ensure that the printer is powered on and properly connected to your network (if using Wi-Fi or Ethernet).
• Check if the printer's display indicates any error messages related to connectivity.

Driver Installation:

• Make sure you have the correct printer drivers installed on your computer. You can usually download the drivers from the official HP website or use the installation CD that came with the printer.
• Outdated or incorrect drivers can lead to communication problems.

Check Printer Queue:

• On your computer, go to the "Devices and Printers" (Windows) or "Printers & Scanners" (macOS) settings.
• Check if the printer is listed as the default printer and that there are no print jobs stuck in the queue. Clear any stuck print jobs.

Firewall and Security Software:

• Your computer's firewall or security software might be blocking communication between the printer and the computer. Temporarily disable these programs and try to establish a connection.

Network Configuration:

• If using a network connection (Wi-Fi or Ethernet), make sure your printer and computer are on the same network.
• Double-check the IP address settings of the printer to ensure they are correct.

Wireless Connection Issues:

• If using Wi-Fi, ensure that the printer is connected to the correct Wi-Fi network and has a strong signal.
• If necessary, try reconnecting the printer to Wi-Fi using its control panel.

USB Port and Cable:

• If using a USB connection, try connecting the printer to a different USB port on your computer.
• Test with a different USB cable if available, as a faulty cable can lead to communication issues.

Update Firmware:

• Check if there's a firmware update available for your printer. Updating the printer's firmware might resolve compatibility issues.

I hope this helps. 
 

Take care and have a good day.

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Alden4
HP Support