My printer is printing In black and white using tri-colour ink

[Ardy4]

So generally in the HP printer software (HP SMART), While printing in black and white, it uses the colour inks to print different grades of gray and black, I think it's called "Grayscale". But using my mobile default printing software, it prints just fine using only black ink for both the black and gray scales and I think it's called monochrome. The chrome browser also prints in monochrome while using a pc.. So how do I change the setting in the HP SMART app to do the same? Cuz my tri-colour cartridge stops working almost every other day.

[Nal_NR]

Hi @Ardy4,

Welcome to the HP Support Community. 

I'd be happy to help you! 

I understand that you are facing issues with the print quality. 

Update the firmware. Click here

Perform the following tasks in the order given. Use the printer after each task to see if the issue is resolved.

Check ink levels and fill the tanks

• Low ink levels can impact print quality. Refill any tanks that are low on ink.
• On the ink tank windows, find the maximum and minimum fill lines.
• NOTE: Purchase replacement cartridges and other supplies from the HP Store or local retailers.

• Ink tank fill lines
• 1: Maximum fill line
• 2: Minimum fill line
• Fill any tanks that are at or near the minimum fill line.
• NOTE: Print quality can be affected if an ink tank falls below the minimum fill line. Overfilling the ink tanks can cause ink leakage.

• Order new ink bottles from the HP Store or your local office supply store that carries HP products.

Click here for the remaining steps

Hope this helps! Keep me posted for further assistance.

 Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.