My printer now won't print anything in color sent from my pc, but WILL print in color from iphone.

[wdcon]

HP desktop w/Win11 Home....HPENVY 4520 all in one printer. I have had the Win11 PC for a couple years and the printer for about 4 years...never had a problem...all of a sudden I cannot print anything in color from my PC...but I can scan items on the flatbed scanner and send items wirelessly from my iphone and ipad and they are in color. I checked "Printing Properties" in Device Manager....there is no option to select color. Yes I have color set on my printer page.  What can be wrong? Thank you

[zoey7886 · Accepted solution]

@wdcon, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding Color Printing Issues with HP Envy 4520 and Windows 11! 

We're thrilled to have the opportunity to assist you and provide a solution.  

If your HP Envy 4520 printer prints in color from your iPhone but not from your Windows 11 PC, here are some steps to help troubleshoot the issue:

Check Printer Preferences:

• Open the document you want to print on your PC.
• Go to the print menu and select your HP Envy 4520 printer.
• Click on 'Properties' or 'Preferences' to open the settings menu.
• Ensure that 'Print in grayscale' is not selected, and 'Color' is chosen.

Update or Reinstall Printer Drivers:

• Visit the HP Support website and search for drivers specific to the HP Envy 4520 and Windows 11.
• Download and install any available updates for your printer.

Run HP Print and Scan Doctor:

• Download and run the HP Print and Scan Doctor tool. It can automatically diagnose and resolve printing issues.

Check Default Settings in Windows:

• Go to Settings > Devices > Printers & scanners.
• Select your HP Envy 4520, and make sure it's set as the default printer.

Uninstall and Reinstall Printer Software:

• Go to Control Panel > Programs > Programs and Features.
• Uninstall the HP software related to the printer.
• Reinstall the software using the setup file from the HP website.

System Updates:

• Ensure your Windows 11 PC is up to date. Sometimes, system updates can resolve compatibility issues.

Test with Different Applications:

• Try printing from different applications to see if the issue persists across all platforms or is specific to one.  

Hope this helps! 

Take care, and have an amazing day!  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

Regards, 

[wdcon]

Thank you, but this is what I get when I try to check Printing Preferences....and I don't get anything pertaining to color..

[zoey7886]

@wdcon, The error message you are experiencing is indicative of a protection fault within the printer's driver, usually caused by a software conflict or a corrupted driver. Here are steps you can take to resolve this issue and restore color printing functionality from your PC:

Update Printer Drivers:

• Go to the HP Support page and search for your printer model (HP ENVY 4520).
• Download and install the latest drivers for your printer.

Reinstall Printer Drivers:

• Remove the current printer drivers from your computer.
• Reboot your system.
• Install the latest drivers downloaded from the HP website.

Check Printer Settings:

• Make sure that the color option is enabled in the printer settings.
• Navigate to the printer properties and preferences to confirm that neither grayscale nor black-and-white printing is enabled.

Printer Troubleshooting:

• Use the HP Print and Scan Doctor tool, available from the HP website, to identify and fix printer-related issues.
• Follow any on-screen instructions provided by the tool to rectify the problem.

Operating System Compatibility:

• Make sure your operating system is fully updated. Sometimes compatibility issues arise from outdated operating systems conflicting with printer drivers.

Firewall and Security Software:

• Sometimes security programs block certain components of printer software. Ensure that your firewall or security settings aren’t preventing the printer driver from functioning correctly.

Take care, and have an amazing day!  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

Regards, 

[wdcon]

Thank you...as you suggested I just removed the printer and reinstalled it..and now it prints in color. Very easy fix!

[zoey7886]

@wdcon, A huge thank you for marking this post as the 'Accepted Solution'! We're thrilled that we could help resolve your issue. 

If you have any more questions or need further assistance, please don't hesitate to ask. We're here to help! 

Thanks again for your confirmation, and we wish you an amazing day ahead! 

Regards,