My printer only prints blank with new cartridges

[kimberly_arana5]

It has new cartridges and it dosent print 

[Sneha_01]

Hi @kimberly_arana5

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your printer is only printing blank pages despite having new cartridges, here are some troubleshooting steps you can try:

1. Check Cartridge Installation:

• Ensure that the new cartridges are installed correctly. Remove them and reinstall, making sure they click into place.

2. Remove Protective Tape:

• Double-check that any protective tape or plastic covering the cartridge nozzles or contacts has been removed.

3. Clean the Print Head:

• Use the printer's maintenance menu to perform a print head cleaning. This can help clear any clogs that might prevent ink from flowing.

4. Check Ink Levels:

• Even with new cartridges, it’s worth checking that the printer recognizes them as full. Sometimes, cartridges can be faulty.

5. Run a Test Print:

• Try printing a test page directly from the printer’s menu. This can help determine if the issue is with the printer or the connection to your device.

6. Print Quality Settings:

• Ensure that your print settings are not set to "Print in Grayscale" or "Draft" mode, which might affect output.

7. Software Issues:

• Restart your computer and the printer. Sometimes a simple restart can resolve communication issues.

8. Update Drivers:

• Ensure that your printer drivers are up to date. Visit the HP website to download the latest drivers.

9. Try Another Document:

• Attempt to print from a different document or application to see if the issue is with the specific file.

10. Reset the Printer:

• If all else fails, you might want to perform a factory reset on the printer (refer to your user manual for instructions).

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support