My printer run out of magenta, and never get a new cartridge from HP

[patatalamama]

My printer run out of magenta. At the system it shown "color" is ok; however is NOT OK!

I am not sure how to reach out the CS and get a new cartridge. 

[Kumar0307]

@patatalamama, Welcome to the HP Support Community! I’m here to help.

To assist you better, is the printer enrolled in Instant Ink?

Have you checked your HP Instant Ink account page? Your Instant Ink account page will have notifications if there are any issues with the account or recent cartridge shipment, it will even provide solutions on how to fix the issue. You may log in to your HP Instant Ink account page from here.

If the suggested information can't be found, please send me a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it.

Hope this helps! Let me know how it goes. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

[patatalamama]

I did replied your PM and send you all the detail 10 days ago. Will you have any update? 

[Nirvana_95 · Accepted solution]

Thanks for sharing the details.

Sorry for the delay here. I have responded to your message via private message.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

[Deborah2012]

I have the same issue, how was this issue resolved? 

Thank you 

[Kumar0307]

@Deborah2012

To assist you better, what model printer are you using?

Refer to this document to know how to find the Product Name or Product Number.

Keep me posted.