My printer says it is out of black ink and I just installed a new one

[Mom20061]

It says there is an error with the ink.  And shows no black ink, but I just installed a brand new one.

[A_Gayathri]

Hi @Mom20061,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are facing an issue with the new black ink cartridge or with the printer’s ink system. Here are a few steps you can try to resolve the issue:

• Check Cartridge Installation: Ensure that the new cartridge is installed correctly. Remove the cartridge and reinsert it, making sure it clicks into place.
• Clean the Cartridge Contacts: Turn off the printer and unplug it. Remove the black ink cartridge and gently clean the contacts on the cartridge and inside the printer using a soft, lint-free cloth or a cotton swab moistened with distilled water. Allow everything to dry completely before reinserting the cartridge.
• Reset the Printer: Sometimes a reset can help. Turn off the printer, unplug it from the power source, wait for about 60 seconds, then plug it back in and turn it on.
• Check for Firmware Updates: Ensure that your printer's firmware is up-to-date. Visit the HP website or use the HP Smart app to check for and install any available updates. Update the firmware on an HP printer
• Perform a Printer Maintenance: Run a printhead cleaning or alignment process from the printer's control panel or through the HP Smart app. This can sometimes help resolve issues with ink not being recognized.
• Verify Cartridge Compatibility: Make sure the new cartridge is the correct model for your printer. Even though it’s a new cartridge, using a compatible one is crucial.
• Try a Different Cartridge: If possible, try a different black ink cartridge to determine if the issue is with the cartridge itself.

Refer to this document: HP Officejet Pro 8600 Plus e-All-in-One Printer - N911g User manual

I hope this helps. 

Take care and have a good day.

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