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‎01-18-2022 01:11 PM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

I cannot get my printer to print blue/cyan. Even after running a "level 3" cleaning, blue/cyan print quality decreases rapidly until, no blue/cyan makes it onto the paper after 2-3 pages, 4 at most.

Category:
7 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎01-18-2022 01:36 PM

HP Recommended

Hello @William1652 .
Do you have updated the printer firmware?
If not, you can download the firmware update from the following link:
https://ftp.hp.com/pub/softlib/software13/printers/ojp6970/2109/OJP6970_2109A.exe

 

You can also perform a semi-complete reset and for this you can follow the instructions in the following link:

https://www.qatechtips.com/2017/02/hp-officejet-pro-6975-how-to-clear.html

I am proudly Mexican, a Computer Systems Engineer and a community volunteer.
If you found the answer helpful and/or you want to say “thanks”? Click the “ Yes ” box below Did I help solve the problem? don´t forget to click “ Accept as a solution” , someone who has the same query may find this solution and be helped by it.

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2 REPLIES 2

‎01-18-2022 01:36 PM

HP Recommended

Hello @William1652 .
Do you have updated the printer firmware?
If not, you can download the firmware update from the following link:
https://ftp.hp.com/pub/softlib/software13/printers/ojp6970/2109/OJP6970_2109A.exe

 

You can also perform a semi-complete reset and for this you can follow the instructions in the following link:

https://www.qatechtips.com/2017/02/hp-officejet-pro-6975-how-to-clear.html

I am proudly Mexican, a Computer Systems Engineer and a community volunteer.
If you found the answer helpful and/or you want to say “thanks”? Click the “ Yes ” box below Did I help solve the problem? don´t forget to click “ Accept as a solution” , someone who has the same query may find this solution and be helped by it.
Was this reply helpful? Yes No

‎01-24-2022 08:18 AM - edited ‎01-24-2022 08:40 AM

HP Recommended

I tried that firmware update and it is grayed out and says "Not applicable". The semi-full reset appears to have taken care of it, at least for the time being.

1 person found this reply helpful
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