My printer won’t work even with new HP ink

[JTG24]

I have an office jet and needed to get more ink. I ordered some on Amazon but didn’t realize it wasn’t HP and the printer didn’t accept it. I bought HP ink and it still says the Cyan ink is missing or damaged and shows as empty even with the brand new ink cartridge. What can be done to fix it?

[Bob_Headrick]

Please read this post then provide some details.  What printer model? 

[JTG24]

Office jet 9012e

[Bob_Headrick]

The troubleshooting steps in the document here may help resolve the error message on your printer regarding a missing cartridge. Select the "Cartridges missing or damaged" section and look at the instructions for cartridge type 2.

[JTG24]

I did all of those with the same error message still. Still says there is a missing or damaged cartridge 

[Bob_Headrick]

If the standard troubleshooting did not resolve the issue I would suggest contacting HP for a replacement cartridge, they have a warranty.  See Section 3 of the troubleshooting guide:

Replace the problem cartridge

Installing a new cartridge usually resolves cartridge errors.

1. Obtain a replacement cartridge.

   • Printer is enrolled in Instant Ink. Replacement cartridges are part of your subscription. If you have another Instant Ink cartridge on hand, install it. Otherwise, contact HP Instant Ink support for a new cartridge.

   • Printer is NOT enrolled in Instant Ink and the cartridge is within warranty. You may be eligible for a replacement cartridge from HP. Launch our Virtual Assistant to start the process (U.S., U.K., Canada, Mexico, Argentina, Ireland, France, Spain, Portugal, Italy, the Netherlands, Belgium, Germany, Austria, and Switzerland only), or Contact HP Customer Support (all other countries/regions).

   • Printer is NOT enrolled in Instant Ink. Go to the HP Store or a local retailer to find and purchase compatible supplies. HP recommends genuine HP cartridges.

[JTG24]

I have already purchased a new HP ink cartridge and that did absolutely nothing to help the situation. I absolutely hate these ridiculous new printers that can’t work properly with out all this technology! It makes them absolutely worthless waste of space! I appreciate your time to try to help as a volunteer! It just frustrates me that with all the money I have spent on hp I’m  going to have to pay some ridiculous amount just so I can have some customer service. I am going to just switch brands because I’m done with HP! Thank you again for volunteering to help! 

[Bob_Headrick]

If the cartridge is defective and in warranty it would not cost to get a replacement.  Did you follow the steps in the link I gave above?

[JTG24]

I have tried multiple genuine HP ink cartridges so I don’t think it would help for me to get a replacement cartridge. 

[Bob_Headrick]

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@JTG24 wrote:

I have tried multiple genuine HP ink cartridges so I don’t think it would help for me to get a replacement cartridge.

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[This is the first mention of trying multiple genuine HP cartridges.] 

What is the warranty status for your printer?   You can check the printer warranty here.