My printer

[PhylBG]

I have cleaned the cartridges and done everything , but the print quality is almost non exictent. I get the color, but the black barely prints, if at all.

[Sneha_01]

Hi @PhylBG,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your printer is producing poor print quality, particularly with black ink not printing correctly, here are several troubleshooting steps you can follow:

1. Check Ink Levels

• Ensure that the black ink cartridge is not empty or low. Replace it if necessary.

2. Clean the Print Heads

• Most printers have a utility for cleaning the print heads. This can usually be accessed through the printer’s control panel or printer software on your computer.
  • Windows:
    • Go to Control Panel > Devices and Printers.
    • Right-click your printer and select Printing Preferences or Properties.
    • Look for a maintenance or cleaning option and run the print head cleaning utility.
  • macOS:
    • Go to System Preferences > Printers & Scanners.
    • Select your printer and click Options & Supplies.
    • Look for a maintenance or cleaning option and run the print head cleaning utility.

3. Perform a Deep Cleaning

• If a standard cleaning doesn't help, perform a deep cleaning cycle. This option is usually found in the same maintenance section as the standard cleaning.

4. Print a Nozzle Check Pattern

• Print a nozzle check pattern to see if the nozzles are clogged. If there are gaps or missing lines in the pattern, run the cleaning cycle again.

5. Align the Print Heads

• Aligning the print heads can improve print quality. This can usually be done from the printer’s control panel or software on your computer.

6. Check Cartridge Installation

• Make sure the black ink cartridge is properly installed. Remove and reinsert it to ensure it is seated correctly.
• Ensure the protective tape or plastic strip has been removed from the new cartridge.

7. Use Genuine Ink Cartridges

• Use genuine ink cartridges from the printer HP, as third-party or refilled cartridges can sometimes cause print quality issues.

8. Update Printer Firmware and Drivers

• Check the printer HP website for firmware updates and install the latest drivers for your printer model.

9. Check for Software Updates

• Ensure your printer’s software and your operating system are up to date.

10. Clean the Printer

• Open the printer and check for any paper debris or dust that might be affecting the print quality. Gently clean any visible ink buildup with a lint-free cloth.

11. Run Printer Diagnostics

• Many printers have a diagnostic tool that can identify and sometimes fix issues. Refer to your printer’s user manual for specific instructions.

12. Reset the Printer

• Turn off the printer, unplug it from the power source, wait for a minute, then plug it back in and turn it on.

13. Replace the Black Ink Cartridge

• If cleaning and other steps do not resolve the issue, the black ink cartridge may be defective. Try replacing it with a new one.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support