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‎07-13-2023 05:24 AM

HP Recommended

Hi, I have an HP printer that takes 364 cartridges.  I bought 3 sets of ink cartridgesHP 364 black 2.jpgHP 364 black 3.jpg last December - labelled 364 - that also included a black 364 XL.

I just popped them in a drawer. Then earlier this month I took out a the black one out to use - it was the wrong size !! 

Instead of 16mm across the spine of the ink it was 24mm.  (both measurements approx)

I'm enclosing pics.  The smaller one is the real 364 XL - the larger one is the mystery ink.

Does anyone have an idea what it is please?

Then I can offer them on my local free ads.

 

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1 REPLY 1

‎07-19-2023 12:08 AM

HP Recommended

Hi @peseta,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

To get this issue sorted you will need additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

 

Please check your inbox on the forums page for the private message.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Nal_NR-Moderator
I am an HP Employee

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