• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
If you're having print quality issues Click here for more tips!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎01-04-2023 07:10 PM - edited ‎01-06-2023 02:34 AM

HP Recommended
Product: HP OfficeJet Pro 8028 All-in-One Printer
Operating System: iOS

I just purchased brand new HP 910XL black cartridge. After installment, I cannot print out black color at all. I switched the setting to “black only” and “grayscale” but nothing works. I even wiped the sensor part with damp cloth and wiped the connector area too to clean up any old ink. The other three color cartridges are running low but that shouldn’t be the cause. Is it? When I tried printing test documents out, I just get faded COLOR pages, as if there is no black ink. I also ran diagnostics based on the HP virtual agent and printed test reports but no use. I am very frustrated so please help! 

Category:
1 person had the same question
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.