NEW HP 17A Cartridge not Working - Will not Load & Print

[PJBQ]

Purchased a brand new HP 17A Toner Cartridge from Staples.  Bought it home and installed into my printer.  Closed the cover and it continues to try and load, with a slight sound.  I removed the NEW one and put the old one back in and it prints OK.  I put the NEW one in and it will not allow my printer to work at all.  I contacted Staples and they will not replace it.  I paid $104.00 for this cartridge, and now I have nothing.  I need a replacement ASAP.  Please help.

[Kuroi_Kenshi]

Hi @PJBQ,

Welcome to the HP Support Community! 

I understand your frustration with the new HP 17A toner cartridge not loading or printing, while the old cartridge works fine. Let’s get this resolved.

To help you with a replacement, could you please share a copy of your purchase invoice via private message? Once I have the invoice, I can look into this and guide you on the next steps to get a working cartridge.

To access your private message, just click the little blue envelope icon on the upper right corner of your HP Community profile, next to your profile name. Alternatively, you can click on this link. 

You can use this link as well: 

Private Messages - HP Support Community

Thank you for your cooperation!