NOT ABLE TO PRINT DUE O GEO RESTRICTED CARTRIDGES

[Syeduddin1]

Hello my printer suppports the cartridge 123. i have bought this in saudi and now moved to india but in india i dont get the 123 cartridge so i bought the exact replica for that which is 803 but it doesnt recognise it althoug i am using a geniune ink it stilll doesnt let me print please someone fix this freaking issue....

[Syeduddin1]

Please look into this i have wasted a lot of time to try to print something

[VikramTheGreat]

Hi @Syeduddin1,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

The issue you're facing is due to regional cartridge compatibility. HP printers are region-locked when it comes to ink cartridges, meaning a printer originally set up in Saudi Arabia (which uses HP 123 cartridges) won’t accept HP 803 cartridges sold in India, even if they’re genuine.

To resolve this, we need to perform a regional reset on your printer so it can accept cartridges from your new region.

Ok To perform a printer region reset, you need to meet the following conditions:

1. The printer should be connected using a printer USB cable to the computer.

2. You need to have the printer's full feature software installed on your computer.

3. You need to have all the cartridges either from the region/country from where the printer was purchased originally, or the new region/country to which you want to reset it.

4. Make sure the HP Smart App is installed too.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, as it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

VikramTheGreat

HP Support