NOT COLLOR PRINTING

[George960]

MY PRINTER IS NOT COLOR PRINTING ON WIFI OR WITH USB CONNECTION

[Max3Aj]

@George960, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

I understand your HP DeskJet Ink Advantage 4675 is not printing in color, whether connected via Wi-Fi or USB. Let’s go through a few steps to resolve this issue:

Check Ink Levels

Make sure both the black and tri-color cartridges have sufficient ink.

• On the printer control panel, go to Setup > Ink Levels.
• If any cartridge is low or empty, replace it with a genuine HP cartridge.

Print a Test Page

This helps determine if the issue is hardware or software-related.

1. On the printer, go to Setup > Tools > Print Quality Report.
2. Check if color appears on the report.

• If no color appears, the issue may be with the cartridges or printhead.
• If color appears, the issue is likely software-related.

Check Printer Driver Settings (Windows 11)

1. Open Control Panel > Devices and Printers.
2. Right-click your printer > Printing Preferences.
3. Under the Paper/Quality tab:
   • Make sure Color is selected (not "Print in Grayscale").
4. Click OK to save changes.

Update or Reinstall the Printer Driver

1. Uninstall the current driver:
   • Go to Settings > Apps > Installed Apps, find HP software and uninstall.
2. Download and install the latest full-feature driver from HP:
   • Official HP® Support

Clean Printhead (if needed)

If the test page didn’t show color:

1. On the printer, go to Setup > Tools > Clean Printhead.
2. Follow the on-screen instructions.

Repeat the cleaning process up to 2–3 times if needed. 

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support