NOT PRINT

[FO2693]

THIS IS PRINTER WE CHANGE TONER AND ALWAYS WRITE CANNECTION CABLE  PROBLAM ,BUT CABLE NOT PROBLAM 

[zoey7886]

@FO2693, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding your printer issue! 

We're thrilled to have the opportunity to assist you and provide a solution.  

It seems that there is an issue with your printer indicating a connection cable problem even after changing the toner. There are several steps you can take to troubleshoot this issue.

 

Check the Cable Connections:

• Ensure that both ends of the power cord and USB/printer cable are securely connected.
• Unplug both ends of the power cord and the USB/printer cable, then plug them back in securely.

Check Printer Status:

• Ensure that the printer is powered on and the Ready light is on.
• Verify that the printer is in Ready mode and can be selected within the Print dialog on your computer.

Reinstall the Printer Software:

• Uninstall the current printer software from your computer.
• Restart your computer.
• Reinstall the printer software from the provided CD-ROM or download it from the HP website.

Check for Printer Errors:

• Look for any error messages displayed on the printer screen.
• Resolve any error states which may include door open, media jam, or missing toner cartridge.

Test with a Different Computer:

• If possible, connect the printer to a different computer and check if the issue persists.
• Try using another USB/printer cable to ensure the cable is not defective.

Print an Engine Test Page:

• Perform a test print to check if the printer initiates printing correctly.
• This will help identify any hardware issues.

Hope this helps!  

Take care, and have an amazing day!  

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Regards,