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‎02-13-2025 04:02 PM

HP Recommended
Product: HP ENVY Photo 7855 All-in-One Printer

I have not received any ink .. I was given an error of my black cartridge not able to be read by my computer... I've cleaned it still gives an error cant be read by computer. 

Please  send me a new color and black cartridge asap 

 

Thank you 

Category:
1 REPLY 1

‎02-18-2025 07:05 AM

HP Recommended

Hi @Dmarie9512020, Welcome to HP Support Community.   

 

Thank you for posting your query, I will be glad to help you. 

 

I would need to know a few details regarding your Instant ink account to help you get the ink cartridges sorted. Since the instant ink account details are confidential, please send me the required information via private message.   

 

To locate your account, please provide 

Your registered email address 

Your Instant Ink account ID 

Serial number of your printer enrolled in instant ink 

Confirm your address, 

 

Please click on it. I hope this helps resolve this issue completely, Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Yes" on the bottom right to say 

 

Take care and have a great day ahead! 
 

Regards, 
Max3Aj

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