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‎10-05-2026 10:57 AM

HP Recommended
Product: HP DeskJet Ink Advantage 2875 All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

Hi, I moved my printer to Sri Lanka and inserted new local ink cartridges. I am getting an 'Incompatible cartridges' error. I need a Regionalization Reset. Could an HP support agent please send me a private message to assist? Thank you.

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1 REPLY 1

‎10-07-2026 07:32 AM

HP Recommended

Hi @JANIRURANKETH,

Welcome to the HP Support Community.
 

Thank you for posting. We can certainly check whether a regionalization reset is required for your printer.

Before proceeding, could you please confirm:

  1. Which country/region was the printer originally purchased and used in before you moved to Sri Lanka?
  2. Are the replacement cartridges you installed genuine HP ink cartridges purchased in Sri Lanka, or are they third-party/refilled cartridges?

Please note that a regionalization reset can only be performed when genuine HP cartridges for the destination region are available and installed in the printer. The reset process will not work with third-party, remanufactured, or refilled cartridges.

I request that you please get back to me with the following information so that I can help you change the region settings on the printer.

Do you still have the ink cartridges for both regions?

Do you have a printer USB cable? OR connecting via Wi-Fi?

Please note: Regional reset can only be performed on a Windows Pc.

Do you have the printer full feature software and drivers & HP App installed on your PC? 

Once we have the above information, we'll be happy to review the regional compatibility and advise on the next steps. If genuine HP Sri Lanka cartridges are installed, we can help determine whether a regional reset is needed and guide you further.
 

Looking forward to your reply.

 

Take care and have an amazing day!

I'm an HP Employee.


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