Need Regionalization Reset on OfficeJet 8600 - Using official HP Cartridges

[Aldo88]

Called HP for support today, 1/15/22, and HP support tech did not know how to perform a regionalization reset on the HP Officejet  Pro 8600. 

Printer message:  Incompatible ink cartridges 950XL Z10 Black, - 951XL Z10 Cyan, - 951XL Z10 Magenta, - 951XL Z10 Yellow

I bought the printer new in the US, and it has been only used in the US.

All the new HP cartridges that I have are stamped with Z10 (US and Canada), and I'm using the printer here in the US, but previous color HP cartridges have had a Z20 stamp that have worked that were previously purchased from Amazon.

Per Other HP support msgs on this forum:

The printer locked itself to the first Z20 cartridges that were put in the printer.  You will need to Contact HP to request a "Regionalization Reset". There should not be any charge for this, it is covered as part of the cartridge warranty. You will need to have access to your computer and printer while on the line with HP.

Would appreciate any help on getting the printer Regionalization Reset.  Thank You

[Jay_G24 · Accepted solution]

Hi @Aldo88,

I'd like to help!

I understand your printer is not accepting z10 ink cartridges.

We need to perform a regional reset on the printer to resolve this issue. 

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer. 

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping

[Aldo88]

I received the info needed to be able to perform the region reset which worked and am now printing with all four Z10 Ink Cartridges.

Thank You for your help

[Jay_G24]

That's great! Happy to hear that.

 If you need further assistance feel free to reach out to us.

Have a great day ahead!

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping!

[DD8712]

Aldo, Mr. Davis with the exact Hp Officejet Pro 8600 except mine is the N911A. I have your same situation & have gone down the path of HP tech support with not know anything about regional reset. "Oh boy are they trying to sell new junk printers". I did the same thing. I bought the printer here in the states, bought official HP cartridges thru Amazon, then HP performing that firmware update in 2017 locking your cartridges to that region of the world. My previous cartridges were Z20 Magenta & yellow cartridges. (European region cartridges now). I have always purchased official HP cartridges but now we are getting screwed because of these changes. Jay responded to my request sending me private conversation about the new code values with the new HP Z10 cartridges. He never explained to me the exact procedure for doing so. Other reps have told me to "install the old out of ink cartridges", some have said "put the new cartridges to perform the region reset". Some have said "stop before you brick up the printer". I was wondering if you could please share the message from Jay on the exact procedure to get my Officejet Pro 8600 back to printing. Have been dealing with this issue for over 2 weeks now with a message from Jay this Morning stating," we have not heard back from you concerning this problem"????? I have sent 6-7 private messages with the actual code vales of each cartridge to Jay. pleading for your knowledge. Thanks Mr. Davis

[Willifranz]

I have the same issue with an 8600 printer locked up giving incompatibility messages on z10 cartridges.  HP techs just want to say buy a new printer.  I believe I probably need  a regional reset.  Looking for a tech that can actually provide help

[DD8712]

Will, Have been working with a great community advisor who is not a HP supprt agent but has some known contacts. Have been working with him for at least 3 weeks. He is trying to get the region reset performed. He is my last hope. He is listed on my post. Great guy. Will keep you informed. 

[Willifranz]

I spent 3 hours on the phone with HP tech support two days ago. After they changed numerical parameters in my printer they were able to get it back on line.  HP needs to be proactive to correct the fiasco they have imposed on their customers.  Ironically earlier that day I mentioned this issue at the doctor's office, the nurse there described the same issue with their printer rendering it useless.  How many hundreds of thousands of people are suffering from this fiasco.  HP please wake up and correct your unethical behavior

[DD8712]

Will, I can't get passed the HP support reps trying to sell me a new printer. Hear the guys in India yelling, clapping that they had achieved their sales quota for the month. WHAT???? I have escalated to supervisor, Manager, even talk to Alondra in Texas about this issue. Continuing to get tech support with their sales tactic.

Sent: Wednesday, January 12, 2022 8:54 PM
To: HP Service Support AMS
Subject: Warranty & Regionilize reset on new HP ink cartridges

Totally ridiculous. 35 +++ year Hp customer buying only official HP cartridges!!

I did the same thing the other day at my Doctors Appointment also. Same situation. 3 Bricked up HP Printers. Doctors can't afford to spend the time on the phone as we have devoted. Saw the almost new HP Printers on the floor with brand new Canon Printers in their old spot. Doctors can afford to upgrade to new printers. I sure as heck can't afford a new printer much less a new computer every 4 years. That HP Officejet Pro 8600 was a work horse. very well made, no problems, just your occasional new ink cartridges. Then they snuck that new firmware update in late 2017 trying to stop the people from using third party cartridge. I get it. But damnit I by HP Products only. Why should we have to go through this. We have supported HP all these years. Enough of my ranting. I am glad you were able to reconcile your HP printer issues. Many happy printing days. Mr. Davis

[DD8712]

Will, Mr. Davis, I am not sure if you were able to get your printer fix yet? Yesterday, I was able to receive the regional reset codes for the printer. It worked!! I would recommend getting a hold of @Bob_Headrick  who posted so much information on my case. This Guy is simply amazing. Look him up on my post. Let me know Mr. Davis.