Need Replacement for HP Insta Ink Faulty Cartridge

[Sandy_Marco]

Our HP OfficeJet Pro 8035e All in One Printer (s/n: [Personal Information Removed]) is telling us that it cannot communicate with the black ink cartridge provided by Insta Ink. We have attempted all steps indicated on the HP site to try and resolve the issue. We are unable to get the cartridge to communicate with the printer and we do not have another ink cartridge to replace it with. The printer tells us we must replace it to continue priniting. We would like to have another black ink cartridge shipped to us immediately to replace the faulty cartridge that was originally sent.

[Sneha_01 · Accepted solution]

Hi @Sandy_Marco,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds frustrating dealing with a faulty ink cartridge, especially when you've tried troubleshooting steps without success.

Could you please share the shipping address. We will ship out the cartridges. Please share the details in the private message.

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support