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‎05-06-2024 12:22 PM

HP Recommended
Product: HP DeskJet 2755e All-in-One Printer

Hello - I was given a printer HP 2755e without the setup cartridges.  I bought HP ink cartridges, but it says I must use the SETUP cartridges.  How can I get some?

1 REPLY 1

‎05-07-2024 01:44 PM

HP Recommended

Hi @brisie,

 

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to help you.

 

I see that you are facing an issue with your printer and need help with performing a factory restore.

 

A) Kindly refer to the steps on this link and let me know if that resolves the issue.

 

B) Also update the printer firmware by clicking on this link and then install the ink cartridges again.

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

 

I hope this helps.

Take care and have a good day

 

Irwin6

HP Support

Irfan_06-Moderator
I am an HP Employee

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