Need a "regionalization reset"

[Sharkie131]

I have recently moved for USA to India and need to perform a regional reset on the HP Envy 4520 printer.

I purchased the HP original 803 ink cartridges which as per HP website show as compatible with the printer.

On installing the new cartridges the printer shows an error " The indicated cartridges are not intended for use in this printer".

Please help with "regionalization reset". i have installed HP Smart and HP Printer Assistant Software.

Thanks.

[Sneha_01]

Hi @Sharkie131 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If you move to a different country we need to perform a regional reset in order to make the printer work in the new region. I will surely help you with the Regional reset.

1. The printer should be connected using a printer USB cable to the computer.

2. You need to have the printer full feature software installed on your computer.

3. You need to have all the cartridges either from the region/country from where the printer was purchased originally or the new region/country to which you want to reset it to.

4. Make sure HP Smart App is installed too.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571 

HP Support

[Sharkie131]

Thanks Rachel571.
I currently have only  ONE cartridge. I will get the second one and try out these steps.

Will update you next week.

[Sharkie131]

Rachel571

I installed both cartridges. However,

The right click next to ink levels did not work for me. I found this thread which suggested an alternative -

(On HP Smart, click on lower left Settings icon, then click on About, then ctrl+shift+right click on HP Smart icon. This opened the region settings page for me.)

I have sent the screen shot of region settings page in the private message. Please check.
Thank You,

[Sharkie131]

Rachel571
I have sent you the screen shot and text of region settings page in the private message.

Please send me the codes.
Thank You