Need help using single cartridge mode on 3630 printer

[Ashley1031]

I've been trouble shooting for an hour and cannot get an answer. My black ink is dry and I'm waiting on the new one to come in, I was told I could use single cartridge mode until then. I've taken our the black cartridge, reset the printer, & selected OK in the HP app to use single cartridge mode, but when I select print, my computer gives me an error stating my printer 'Requires Attention' and I cannot force print. Any help would be much appreciated!

[Nal_NR]

Hi @Ashley1031,

Welcome to the HP Support Community. 

I'd be happy to help you! 

I read this post. Please get the black cartridge also. It will help. 

Try to install the same drivers that are being used on this computer. 

Eg: on the other computer if it runs Windows 10 only. If it runs Windows 7, then install Windows 7 compatible drivers as Windows 7 drivers will not work for Windows 10 and vice-versa.  Just ordering another black cartridge might fix the issue.

Hope this helps! Keep me posted for further assistance.

 Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.