• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Join the HP Community Solve‑a‑thon | Help Others & Share Your Solutions | Live on Zoom | 2:30 PM to 2:30 AM IST | Every Wednesday Click here to know more
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.

‎05-14-2026 01:08 PM

HP Recommended

I need help to get my printer to start printing, it’s saying my ink cartridges are install wrong but I looked at a video on how to install it and it’s in there correctly 

Reply
1 REPLY 1

‎05-17-2026 03:26 AM

HP Recommended

Hi @Jessy93 

 

Welcome to the HP Support Community! We're here to help you get back up and running.

 

Thank you for sharing the details. I understand your printer is showing that the ink cartridges are installed incorrectly, even though you’ve followed the installation video carefully. It’s good that you’ve already checked the installation steps—that helps narrow things down.

To guide you further, could you confirm a few points:

  • The exact HP printer model you’re using.
  • The cartridge numbers or type currently installed.
  • Any troubleshooting steps you’ve already tried beyond watching the video.

If possible, please share a screenshot of the error message displayed on the printer or in the HP App. That will help us see exactly what the printer is reporting and provide precise guidance directly from HP resources.

 

Would you be able to provide those details?

 

We're looking forward to helping you get back up and running! 

 

Regards, 

Hawks_Eye

 

Note: Do not share any of your personal information in public, such as serial number, phone number, email ID, etc.

I'm an HP Employee.


If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.


And if you found this reply helpful, clicking Yes below is a great way to let us know we’re providing the support you need, as it encourages us to keep improving and sharing helpful guidance.

Reply
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.