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‎07-09-2022 05:19 PM

HP Recommended
Product: HP Officejet 4620 e-All-in-One Printer
Operating System: macOS 12.0 Monterey

How do I get a setup cartridge for an HP Officejet 4620 printer that I was gifted new (but without the cartridges)?  Spent $60 on the proper HP cartridges, only to constantly get the error message 'Use Setup cartridges".  Is this printer a $500 paperweight without the original ink cartridges?

Category:
2 people had the same question
1 REPLY 1

‎07-11-2022 06:25 AM

HP Recommended

@jyalan

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, 

I understand you are receiving a "use setup cartridges" error.

We would have to perform an OOBE reset on the printer to bypass the error

  • The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
  • In order to access your private messages, click the support private message icon on the upper right corner of your HP Support community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

ECHO_LAKE
I am an HP Employee

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