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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
pittpanthersfan
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Solved!

Need to Reset Printer Region

HP Recommended
Envy 4501
macOS 10.15 Catalina

I have an Envy 4501 purchased in the U.S. I moved to Belgium and HP Support reset the region so that I could use the local ink cartridges. I am now back in the U.S. and require the region to be reset to accept the local U.S. HP 61 ink cartridges.

 

I have followed the instructions here, but can't seem to reach HP Support as instructed in Step 3:

https://support.hp.com/us-en/document/c02558798

1 ACCEPTED SOLUTION

Accepted Solutions
Kumar0307
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@pittpanthersfan, Welcome to the HP Support Community!

 

We need to perform a regional reset on the printer to resolve this issue.  

  

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.  

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.  

  

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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1 REPLY 1
Kumar0307
HP Support Agent
HP Support Agent
24,142 24,108 1,715 2,053
Message 2 of 2
Flag Post
HP Recommended

@pittpanthersfan, Welcome to the HP Support Community!

 

We need to perform a regional reset on the printer to resolve this issue.  

  

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.  

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.  

  

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
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